Softie Cat Water Fountain

Softie uses a triple-stage filtration system combined with built-in UV sterilization to keep your cat's water clean, fresh, and safe around the clock.

Each filter set combines a pre-filter sponge, activated carbon, and ion-exchange resin to target common tap water contaminants:

• Removes up to 99.9% of chlorine that affects taste and can irritate sensitive digestive systems
• Filters 95–98% of heavy metals like lead and copper that accumulate in small organs over time
• Traps hair, debris, and sediment before they reach your cat
• Softens hard tap water for a cleaner, better-tasting stream

UV sterilization is built into the pump housing and runs continuously, killing 99.9% of bacteria and viruses in the water — no chemicals needed. Completely safe for pets and household use.

Water filters continuously as it circulates, so it stays clean throughout the day — not just after a refill.

For best results, replace filters every two weeks. Each box includes 8 filter sets to get you started.

Q: Why does Softie cost more than plastic fountains on Amazon?
A: Plastic fountains are cheap because the pump burns out in a few months and the material breaks down over time. Softie is built from 316 surgical-grade stainless steel with a lifetime pump warranty — designed to be the last fountain you buy, not one you replace every few months.

Q: What if my cat won't use it?
A: Every Softie comes with a 90-day money-back guarantee, so you have plenty of time to see if your cat takes to it.

Q: Is it hard to clean?
A: No. The stainless steel components are fully dishwasher safe and disassemble in under a minute — no narrow crevices for grime or residue to hide in like plastic pumps have.

Q: How often do I need to replace the filters, and what does that cost?
A: Filters should be replaced every 2 weeks for best results. Each Softie comes with 8 filter sets included, covering about 4 months of use.

Q: Is the pump loud?
A: No. It runs under 25dB — quiet enough to leave running overnight without disturbing sleep.

Q: Is it safe to have a power cord near water?
A: Yes. Softie runs on a low-voltage 5V USB-C pump, which is significantly safer than standard wall-voltage appliances.

Q: Is UV sterilization safe for my cat?
A: Yes. The UV sterilization is fully enclosed within the pump housing, so your cat is never directly exposed to it — it works continuously in the background to reduce bacteria and viruses in the water.

Q: Is this actually 316 stainless steel, not a cheaper grade?
A: Yes — Softie uses 316 surgical-grade stainless steel throughout, which is non-porous and more corrosion- and bacteria-resistant than the 304-grade steel used by many competitors.

Q: How much water does it hold, and is it enough for multiple pets?
A: Softie holds 2L (67oz), suitable for single or multi-pet households. The open bowl design also makes it easy to check the water level at a glance.

Q: Is it suitable for dogs too, or just cats?
A: Softie works well for both cats and small-to-medium dogs.

Q: What's covered under the warranty?
A: Softie comes with a lifetime warranty on the pump, plus a 90-day money-back guarantee if you're not satisfied with your purchase.

Q: How do I set it up?
A: Setup takes about a minute — no tools required. Just assemble the bowl, filter, and pump, fill with water, and plug in via USB-C.

Shipping Information

We ship worldwide. Orders are delivered depending on your location:

• United States: 5-8 business days
• United Kingdom: 3-8 business days
• Australia: 5-10 business days
• Europe: 3-15 business days

Orders are processed within 24-48 hours. All orders receive a tracking number.

Shipping Costs:

• FREE shipping on orders over $200
• Standard shipping: $4.99

Returns & Refunds

We stand behind our products with a 90-day "Love It or It's On Us" guarantee. If you're not completely satisfied with your products, contact our support team for a full refund—no questions asked.

To initiate a return, email us at info@trysoftie.com with your order number. We'll guide you through the simple return process.